TERMS OF SERVICE

Last Updated: October 2026

Welcome to MISFIT. These Terms of Service govern your use of the MISFIT website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. ABOUT MISFIT

MISFIT is a premium footwear brand offering footwear and related products through our online store.

Throughout these Terms, "MISFIT," "we," "us," and "our" refer to MISFIT. "You" and "your" refer to the customer or visitor using our website.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with or disrupt the website.

• Copy, reproduce, modify, or distribute our website content without permission.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Use our website in a way that could damage MISFIT or its customers.

We reserve the right to restrict or terminate access to the website where there is a legitimate reason to do so.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, sizes, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device or screen settings.

Product availability may change without notice.

MISFIT reserves the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. PRICES AND PAYMENTS

All product prices displayed on the website are subject to change without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to any applicable taxes, discounts, or promotional offers.

We accept the payment methods displayed at checkout.

By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

5. ORDER ACCEPTANCE

Placing an order does not automatically guarantee that MISFIT will accept the order.

We reserve the right to cancel or decline an order where reasonably necessary, including in circumstances involving:

• Product availability issues

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer information

• Payment issues

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any applicable refund will be processed through the relevant payment method.

6. SHIPPING & DELIVERY

Shipping is completely FREE on all MISFIT orders.

We aim to deliver orders within 2–3 days from shipment, but delivery times may vary depending on the customer's location, courier availability, weather, operational circumstances, or other factors beyond our reasonable control.

Once your order has been shipped, tracking information may be provided through the contact details supplied during checkout.

Delivery estimates are not guaranteed delivery dates.

7. RETURNS FOR DAMAGED PRODUCTS

MISFIT accepts returns only where a product arrives damaged or defective, subject to verification.

If your product arrives damaged or defective:

• You must contact MISFIT within 7 days of delivery.

• You must provide clear video proof showing the package being opened and the condition of the product.

• The product should remain unused and in the condition in which it was received, except where necessary to identify the reported damage.

• You must contact MISFIT and receive return instructions before sending the product back.

Claims submitted after 7 days may not be accepted.

MISFIT reserves the right to review the evidence provided before approving a return or replacement.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

8. SIZE EXCHANGES

If the size you ordered is not suitable, MISFIT offers an exchange for another available size, subject to availability.

Size-related issues are handled as exchanges and are not treated as damage-related returns.

To request a size exchange, contact MISFIT as soon as possible after receiving your order and follow the instructions provided by our customer service team.

The product must be returned in an acceptable condition and must not show signs of use, wear, damage, or alteration.

If the requested replacement size is unavailable, MISFIT will communicate the available options.

9. PRODUCTS THAT CANNOT BE ACCEPTED FOR RETURN OR EXCHANGE

A return or exchange may be refused where the product has been:

• Worn or used beyond reasonable inspection

• Damaged after delivery

• Altered or modified

• Intentionally damaged

• Returned without prior authorization

• Returned without the required evidence for a damaged-product claim

These restrictions do not affect rights that cannot legally be excluded under applicable law.

10. PROMOTIONS AND DISCOUNTS

MISFIT may occasionally offer promotional discounts, first-order offers, coupon codes, or other promotions.

Promotional offers may be subject to additional terms, including:

• Validity periods

• Minimum order values

• Product exclusions

• One-time-use restrictions

• Customer eligibility requirements

Unless otherwise stated, promotional offers cannot be combined with other offers.

MISFIT reserves the right to modify or end promotional offers in accordance with applicable law.

11. INTELLECTUAL PROPERTY

All content appearing on the MISFIT website, including but not limited to:

• Brand name

• Logo

• Product photography

• Website design

• Graphics

• Text

• Product descriptions

• Videos

• Images

is owned by or licensed to MISFIT and is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially use MISFIT content without prior written permission.

12. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, analytics services, applications, and other technology providers.

Your use of third-party services may also be subject to their own terms and policies.

MISFIT is not responsible for the independent policies or practices of third-party service providers.

13. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance

• Updates

• Technical problems

• Security issues

• Internet or hosting problems

• Circumstances beyond our reasonable control

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, MISFIT will not be responsible for losses resulting from circumstances beyond our reasonable control, including delays caused by shipping providers, natural events, technical failures, or other external circumstances.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

15. PERSONAL INFORMATION

Your use of our website and purchase of products may require us to collect and process certain personal information.

Our handling of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable privacy information.

16. CHANGES TO THESE TERMS

MISFIT may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page together with the revised "Last Updated" date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. GOVERNING LAW

These Terms are governed by the laws applicable to MISFIT's business and the jurisdiction in which it operates, subject to any mandatory consumer-protection rights applicable to you.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

18. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL

For questions regarding orders, products, damaged items, size exchanges, shipping, or other concerns, please contact MISFIT using the contact information published on our website.

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Phone: [INSERT CUSTOMER SUPPORT PHONE]

Business Address: [INSERT BUSINESS ADDRESS]

For any consumer grievance, please contact us using the above details so that we can review and address the matter.

19. CONTACT

If you have any questions regarding these Terms of Service, please contact us:

MISFIT

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Phone: [INSERT CUSTOMER SUPPORT PHONE]

Address: [INSERT BUSINESS ADDRESS]

Thank you for choosing MISFIT.

NOT MADE TO FIT IN.