Refund policy
RETURN & EXCHANGE POLICY
We want you to receive your MISFIT footwear in perfect condition. Please review the following policy before placing your order:
DAMAGED PRODUCTS
If your product arrives damaged or defective, please contact us within 7 days of delivery. A clear unboxing/opening video showing the condition of the product is required to be eligible for a return or resolution.
SIZE EXCHANGE
If the size you ordered is not suitable, we offer an exchange for another available size. Size-related requests are eligible for exchange only and are not eligible for a refund.
IMPORTANT
- Returns are accepted only for products that arrive damaged or defective.
- Damaged-product claims must be submitted within 7 days of delivery.
- Video proof is required for damaged-product claims.
- Products showing signs of use, wear, or damage caused after delivery may not qualify.
- Size-related issues are handled through exchange, subject to availability.
- Please contact us before sending any product back. Do not ship an item without receiving return/exchange instructions from MISFIT.